Where did it all go so right? Learning from Excellence event

Posted on 24 August 2016 (Permalink)

Temperatures soared to over 34 degrees in Birmingham but that didn’t stop more than 70 delegates from NHS organisations, patients and academia coming along to the Learning from Excellence Where did it all go so right? event, with guests travelling from as far as Plymouth, Newcastle, Glasgow and Wessex. Learning from Excellence (LFE) concentrates on looking at what goes right (positive incident reporting) and learning from excellence for safety and quality improvement. 

Peter Jeffries, WMAHSN's Patient Safety Programme Manager, introduced the team and explained how the West Midlands Patient Safety Collaborative is working with the LFE team to help spread adoption of LFE as a simple but powerful innovation to improve quality and improve staff experience. 

Dr Adrian Plunkett gave a heartfelt speech describing how when he became a patient it made him understand how the excellent work that was being done in the NHS is often barely acknowledged. Adrian described the experience of writing a letter praising the excellence of an SpR involved in his treatment which was never forwarded to the individual involved (Adrian later wrote again directly to this colleague to thank them). Contrast this with what would have happened if Adrian had written a letter of complaint and the corporate process that would have followed. 

We then fast forwarded to now and the LFE team described the process they had put in place on PICU at Birmingham Children’s Hospital NHS Foundation Trust (BCH) for excellence reporting, which has now spread across BCH and into other organisations such as University Hospitals Birmingham NHS Foundation Trust. LFE colleagues described the benefits of the approach. A survey responded to by staff on PICU with a 67% return rate indicated that excellence reporting can improve staff morale (93% agreed or strongly agreed) and improve quality of care (87% agreed or strongly agreed). The team also talked about the measurable impact on ‘gold standard’ prescribing on PICU using the LFE approach, and specific examples where innovative work around by both staff and cares had been captured and used to improve practice. More information about LFE can be found on the LFE website.

If you missed this seminar, then please sign up to our next event on Tuesday 20 September from 5.30pm onwards at Stoke City Football Ground