Civility Saves Lives – Calling it out with Compassion

13 September 2019 thestudio 7 Cannon Street, Birmingham, B2 5EP

In response to the recently released NHS Patient Safety Strategy, which outlines in order to achieve a positive culture, organisations require kindness and civility. We cannot assume that this is automatic and our workshop will give you knowledge and skills to take back to your organisation to assist you on your journey.

Dr Chris Turner will be leading the day with aided facilitation from Dr Emma Plunkett and the WMAHSN Safety Service Team.

Dr Suzette Woodward, Director of the Sign up to Safety campaign that ran from 2014 to 2019, describes the equally important individual behaviours of kindness and civility that support patient safety in the strategy and our workshop will compliment these thoughts.

We will be offering delegates knowledge and skills that will empower them to address rudeness in a non-judgemental compassionate way.

This will be a small workshop of only 40 delegates and the cost is being met by your West Midlands AHSN Safety Service.

 

For more information:

https://improvement.nhs.uk/documents/5472/190708_Patient_Safety_Strategy_for_website_v4.pdf

https://www.civilitysaveslives.com/

https://learningfromexcellence.com/

 

Knowledge/Skills they will walk away with:

• Knowledge and research of civility saves lives

• Understanding the impact rudeness has on the recipient and beyond

• Learning how "calling it out with compassion" makes a difference to staff and patients

 

Who should attend?

Healthcare staff from the West Midlands Region that want to understand the impact rudeness has on performance and want to feel empowered to tackle this with compassion.