Measuring, Understanding and Acting on Patient Experience Insight

29 January 2016 Hallam Conference Centre, 44 Hallam Street, London W1W 6JJ

This conference will focus measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations, the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.

Sessions will include learning from patients, an update from NHS England, an extended session on implementing the NQB and NHS England endorsed Warwick Patient Experience programme in practice. Case studies will focus on demonstrating insight and responsiveness at a local level, improving data and intelligence and using feedback to improve, collecting and acting on feedback in real time, an update on PREMs, PROMs and PCOMs, undertaking a patient experience review, and working with patients as partners in co-design. 

For more details and to book your place, visit the conference website.